Delivery and Returns
All of our products include free delivery within all states of Australia. Certain regional areas and postcodes will incur an additional delivery fee depending upon the area. If you have come across an additional delivery fee in your checkout process, please contact us at firstname.lastname@example.org for more information. Our team will contact you to arrange a delivery day.
Time for Despatch
All products will leave our warehouse within 1 – 2 business days unless mentioned otherwise by our support team.
Could there be changes to delivery areas, times?
From time-to-time circumstances outside our control will lead to delays in delivery times. Wherever possible we will indicate potential delays on an affected products details page.
In general, we can estimate a 7 – 15 business day delivery for mattresses for regional areas and a 5 – 10 business day delivery for our mattress protectors and pillows in regional areas.
Can I have my order delivered to a PO box?
Unfortunately, we do not deliver to PO boxes
Special Requests / Further Information
If you have any queries or want to find out further information on your estimated delivery time frame, please contact us at email@example.com
The Authority to Leave delivery option is currently our recommended selection as we cannot guarantee the exact day of delivery and advise on when you should stay at home. We will do our best to accommodate specific delivery requests, simply send an email with the details of your request included.
Many of our items are vacuum packed or roll packed. If this is the case, your item will be enclosed in a thick wrap to ensure safe delivery, and then placed in a box. Take care when cutting open the outside packaging layer as to not damage your item.
Feel free to contact us via email at firstname.lastname@example.org if you have any questions or concerns about delivery.
What do I need to know prior to my order being delivered?
Prior to delivery you should ensure that there is unobstructed access to your property and to the room that you want your order delivered to.
Is international delivery available?
At this time Oasis can only deliver products to Australian postal addresses.
RETURN / REFUND POLICY
If you want to return any Products after your receipt of that particular product then please follow the process for each product category:
a) Try the mattress for 30 to 120 days. This gives you time to let your body adjust.
b) Not Satisfied? Contact us at: email@example.com before the conclusion of the 120-night trial period to obtain Refund Approval from the Oasis team. You must ensure that your mattress has no stains, tears or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Oasis team in order for us to check the condition of your mattress. Your mattress will be picked up for free by one of our delivery partners.
c) Refunds are paid AFTER the mattress is received in good condition.
d) Limited to one mattress return per household (two Long Single mattresses can be returned if a Split King Adjustable Bed base has been purchased).
Can I cancel my order if I change my mind?
You may cancel an order made online within 24 hours of placement by emailing firstname.lastname@example.org
How long will it take for my refund to be processed?
Most refunds will be processed within 5 to 10 business days depending on your financial institution.
What if I don’t receive my refund within 10 business days?
If you don’t receive your refund within 10 business days please contact email@example.com
2) Pillows & Mattress Protectors:
a) Pillows and mattress protectors are covered by a manufacturer’s warranty.